PRIVACY POLICY

QuickFit Health Clubs

Last updated: January 2026

QuickFit Health Clubs (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, use our services, or interact with us.

1. What information we collect

We may collect personal information including, but not limited to:

  • Name

  • Email address

  • Phone number

  • Date of birth

  • Address

  • Membership details

  • Payment and billing information

  • Health and fitness information (where relevant and with your consent)

  • Information you provide when completing forms, enquiries, bookings or sign-ups

  • Website usage data (such as IP address, browser type, pages visited)

2. Sensitive information

Some information we collect may be considered sensitive information, such as health or medical details relevant to your fitness participation.

We only collect sensitive information:

  • With your consent, and

  • Where it is reasonably necessary for us to provide our services.

3. How we collect your information

We collect personal information in a number of ways, including:

  • When you sign up for a membership or trial

  • When you make an enquiry or contact us

  • When you book classes or services

  • When you complete forms on our website

  • When you subscribe to marketing communications

  • Through cookies and similar tracking technologies on our website

4. Why we collect your information

We collect and use your personal information to:

  • Provide and manage our fitness services and memberships

  • Process payments and administer accounts

  • Communicate with you about classes, memberships, and updates

  • Send marketing communications (where you have opted in)

  • Improve our services, website and customer experience

  • Meet legal and regulatory obligations

5. Marketing communications

We may send you marketing communications about our services, offers, or events.
You can opt out of receiving marketing communications at any time by:

  • Clicking the unsubscribe link in our emails, or

  • Contacting us using the details below.

6. Disclosure of personal information

We may disclose your personal information to:

  • Service providers who assist us in operating our business (such as payment processors, IT providers, booking platforms, and email marketing services)

  • Professional advisers (such as accountants or legal advisers)

  • Regulatory authorities where required by law

We take reasonable steps to ensure third parties handle your information securely and in accordance with Australian privacy laws.

7. Overseas disclosure

Some of our service providers (such as cloud or software providers) may store data overseas.
Where this occurs, we take reasonable steps to ensure your personal information is protected in line with Australian privacy standards.

8. Cookies and website analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Analyse website traffic and usage

  • Enhance your user experience

You can disable cookies through your browser settings, however this may affect website functionality.

9. Storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
This includes physical, electronic and administrative safeguards.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

10. Access and correction

You have the right to:

  • Request access to the personal information we hold about you, and

  • Request correction of inaccurate, out-of-date or incomplete information.

To make a request, please contact us using the details below.

11. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us to make a complaint.
We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.
The most current version will always be available on our website.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

QuickFit Health Clubs
Email: linda@quickfit.com.au